Access to Work

Access to Work

If you’re disabled or have a physical or mental health condition that makes it hard for you to do your job, you can:

  • talk to your employer about changes they must make in your workplace
  • apply for Access to Work if you need extra help


Access to Work can help you in the workplace by providing support needed to meet your needs. The maximum that can be funded is £59,200 per year from April 2019. The scheme can also provide support for people taking part in an apprenticeship. This support can include:

  • special aids, equipment or adaptations you need at work
  • a support worker to help you learn and do your job
  • help with travel if you have difficulties using public transport
  • a communicator at job interviews
  • mental health support including a dedicated service for apprentices.

You may need to provide medical evidence if you are applying for help with travel to work. The British Medical Association (BMA) and Royal College of GPs (RCGP) advises doctors not to charge for completing this form.



The Government issues guidance about Access to Work. These are regularly updated and the latest versions are:

You'll also find guidance for the arts sector, including easy-read, on our knowlege pages. BSL video information is available

The Department for Work and Pensions (DWP) issues guidance to its staff about Access to Work claims. We are expecting this to be updated soon.

Please let us know if you've faced any difficulties with applying for Access to Work or in managing claims. We have a website form that you can use to do this. We are in regular contact with DWP about some of the issues being faced by providers about the new Access to Work procedures.


Supported Permitted Work

DWP has ended the 52 week limit on receiving support from Access to Work while on supported permitted work


Supported Internships and traineeships

The application process is different for people wanting to claim Access to Work while on a traineeship or supported internship. You can find the latest guidance on our knowledge pages.



There is a complaints process published on BASE is in regular discussion with DWP to improve the application and claims process. We have raised a number of concerns around a range of issues including:

  • communications, particularly with third party representation and appointees
  • transmission of personal data
  • rates for support workers and job coaches
  • referencing payments from DWP

We encourage member organisations to submit detailed complaints to ATW.COMPLAINTSRESOLUTIONTEAM@DWP.GOV.UK and to copy us in at Please let us know if you have any issues about Access to Work that you think we should be aware of.