Since their introduction in the 1998 Comprehensive Spending Review (CSR), Public Service Agreements (PSAs) have played a vital role in galvanising public service delivery and driving major improvements in outcomes. The 2007 CSR announced 30 new PSAs setting a vision for continuous and accelerated improvement in the Government's priority outcomes over the CSR07 period. Public Service Agreements were abolished by the Coalition Government in 2010. What were PSAs?
