Z2K benefits survey: People before process

Year of Publication: 

In April 2021, Z2K surveyed 1,420 people who have been through the assessment process for disability benefits – 1,220 had been assessed for PIP, 885 for ESA, and 166 for the Limited Capability for Work (LCW) elements of UC.

The top findings include:

  • 70 per cent of people feel like the assessor DWP contracted to carry out their assessment did not understand their condition

  • 66 per cent of people feel like the assessment report they got after the decision did not reflect what they’d told the assessor in the assessment

  • 49 per cent of those respondents who challenged a decision to refuse their claim at DWP’s internal MR stage saw that decision overturned.

  • By contrast, 87 per cent of the remaining respondents who went on to appeal to the independent First Tier Tribunal had DWP’s decision overturned

  • 89 per cent of respondents are either “not at all confident” (69 per cent) or “not so confident” (20 per cent) that the changes they would like to see made to the assessment process will be included in DWP’s upcoming Health & Disability Green Paper

  • Similarly, 88 per cent of people are either “not at all confident” (67 per cent) or “not so confident” (21 per cent) that the Government will use the feedback they receive during this Green Paper consultation to make changes to the assessment process for benefits

  • 74 per cent of respondents think the Government won’t even bother to listen to the experiences of those who have been through the assessment process themselves.